Last night, I finally bought SW:TOR and was excited to play it when it finally finished downloading. When I was watching the opening cinematics, I saw that there were no subtitles. I am tired of seeing MMOs exclude people like me, who NEED subtitles in media in order to enjoy them.
Mis PewPew, via MMO Melting Pot
The most commonly missed piece of subtitling/captioning is the introductory cinematic. Either ensure this is subtitled by default, or ensure that the option to turn subtitles on is provided before the first relevant sound plays.